FAQ

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE… WHERE’S MY ORDER?

  • We have inventory in several locations often times products will ship from different warehouses, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. :-) ☺️

 

I CHANGED MY MIND, CAN I CANCEL MY ORDER?

  • Cancellations are only approved within  24 hours after placing your order
  • If your item has already been sent to the shipping department we cannot cancel the order, you can return the item unused, (you are responsible for shipping the item to us) upon receipt of the item we will issue a refund of the purchase price)

 

HOW MUCH IS SHIPPING AND HANDLING?

  • This depends on the product ordered, the total weight, and where we’re shipping to.

 

HOW DO I GET MY TRACKING NUMBER?

  • Some items we can’t provide tracking number but we guarantee your will receive your item (as long as the address in your check out is correct)
  • Tracking numbers will be made available upon request once we process your order.
  • If you would like to request your tracking number please contact us through our Contact Us button or email us to info@totallyowls.com and we will provide your tracking details.
  • We respond to emails within a 24 hour period Monday-Fridays

 

HOW SECURE IS MY PERSONAL INFORMATION?

  • Totally Owls adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
  • Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored

 

HOW DO I CONTACT YOU?

  • For any questions please email us: info@totallyowls.com and we will respond within 24 hours (Monday-Friday)
  • You can also click Contact at the bottom of the site and write to us there.

 

RETURNS

  • We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
  • Please see our refund link for more details